Advancing the Legal Competences of Public Officials through the Administrative Consultation Platform: A Conceptual and Empirical Approach

Špela Mar; Nina Kristl; Eva  Murko; Jernej Buzeti; Polonca  Kovač

doi:10.17573/cepar.2025.2.02

Authors

Špela Mar University of Ljubljana, Faculty of Public Administration, Slovenia https://orcid.org/0000-0002-1698-4273
Nina Kristl University of Ljubljana, Faculty of Public Administration, Slovenia https://orcid.org/0000-0002-1297-3796
Eva Murko University of Ljubljana, Faculty of Public Administration, Slovenia https://orcid.org/0000-0002-2868-3726
Jernej Buzeti University of Ljubljana, Faculty of Public Administration, Slovenia https://orcid.org/0000-0001-8985-8190
Polonca Kovač University of Ljubljana, Faculty of Public Administration, Slovenia https://orcid.org/0000-0002-7743-0514

DOI:

https://doi.org/10.17573/cepar.2025.2.02

Keywords:

public officials, legal competences, Administrative Consultation Platform, legal clinic, administrative procedural law

Abstract

Purpose: This article examines the development of the legal competences of public officials within the Slovenian public administration who use the Administrative Consultation Platform (ACP) when conducting procedures under the General Administrative Procedure Act (GAPA). The ACP is an open-access legal clinic that serves as a supplementary source for interpreting procedural rules. To this end, a conceptual framework delineating legal competences for public officials was developed to assess how the use of the ACP affects the development of their acquired legal competences for the purposes of conducting administrative procedures. Based on this framework, a structural model was created to enable empirical testing of the impact of public officials’ affinity for the ACP and the frequency of its use on the development of their technical-legal and entrepreneurial-relational competences.
Design/methodology/approach: The theoretical component employs normative, doctrinal, and comparative research methods to study legal competence models in the existing literature. The empirical component includes statistical analysis of data collected using a questionnaire measuring the technical-legal and entrepreneurial-relational competences of public officials who use the ACP, combined with an axiological-deontological evaluation of the results. Structural equation modelling was used to verify how affinity for the ACP and the frequency of its use when conducting administrative procedures affect the development of their legal competences.
Findings: The empirical study conducted in spring 2025 involved 112 public officials who conducted administrative procedures in administrative bodies and used the ACP between 2023 and 2025. The results indicate that the use of the ACP contributed significantly to the development of public officials’ legal competences, particularly relational competences, such as the ability to communicate effectively and respectfully with parties involved in the administrative procedure, and entrepreneurial competences, especially the ability to uphold core ethical principles (e.g., integrity) and proactively seek solutions that balance the public interest with parties’ rights. However, they developed technical-legal competences— such as legal reasoning for resolving procedural issues, understanding of the GAPA, and data protection regulation—to a lesser, though still not negligible, degree.
Academic contribution to the field: The article focuses on relatively under-explored aspects of public officials’ legal competences. The conceptual framework represents an original contribution, complementing existing research on legal competences in a narrower context, while in a broader context it can be categorised as dealing with the subjects of administrative law and public administration. The empirical study advances scientific understanding of the impact of public officials’ affinity for the ACP and the frequency of its use on the development of their legal competences, providing key feedback for ACP stakeholders.
Research/practical/social implications: The conceptual framework of legal competences serves as the foundation for further scholarly examination of the legal competences possessed by public officials and functions as a baseline for the systematic upgrading of the ACP to continue fostering the development of public officials’ legal competences while they use it. From a societal perspective, this article contributes to raising awareness of the critical importance of cultivating legal competences and of the effective utilisation of the ACP as an instrument for more participatory and problem-solving-oriented administrative decision-making processes.
Originality/significance/value: The article offers an original contribution by (1) establishing a conceptual framework that advances the study of legal competences among public officials who use the ACP when conducting administrative procedures, and (2) demonstrating the pivotal role of the ACP as a repository of accumulated collective knowledge, which aids public officials in developing their legal competences and facilitates the networking of stakeholders engaged in addressing administrative law challenges. The findings provide guidelines for enhancing the effectiveness of public officials and for fulfilling the objectives and principles of Good Governance in modern public administration.

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